Refund Policy

MEDMART32 will accept the return of the products, provided such return is for products that are damaged during transit, defective, wrongly delivered, wrong product, incomplete package etc. subject to the condition that MEDMART32 are informed about such discrepancies from the date of receipt of the product and provided that the products are returned in their original condition. Please note, you can request for the return within 7 days from product delivery with dully filled Return Form or you can drop us a note at

MEDMART32 will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production.

The 7 days replacement guarantee is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer. Should customers come across any issue with such products, they are advised to contact customer service within 72 hours, failing which MEDMART32 may decide not take a request for replacement.


In case you encounter any unusual problem with the use of product, which might affect treatment outcome for your patient, kindly inform us on with a brief report on problem encountered. MEDMART32 will inform respective supplier and or manufacturer to investigate the case. In such cases, MEDMART32 might request customer to return the product for evaluation. Depending upon case to case, it might take 4-6 weeks for us to provide you report and solution for the same.


Changes and Cancellation

Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. MEDMART32 may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. MEDMART32 may also require additional verifications or information before accepting any order. MEDMART32 will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Credit card.

Refund may take 14-20 Days of processing based upon credit/debit card issuance bank. The time taken can vary from bank to bank and MEDMART32 unfortunately won't be able to expedite this. Please check with your bank for more details.